The ATO is encouraging tax practitioners to consider incorporating as part of their routine a daily check of their clients’ myGov communications. Access to your clients’ myGov communications.
The ATO says practitioners can access communications that it has sent via the ATO’s client communication list (CCL) in the tax agent and BAS agent portals. “You can use the CCL to access most letters, emails and SMS messages we’ve sent to your clients,” the ATO says. “The CCL displays communications sent via a range of channels, such as myGov, email, SMS and paper.”
Clients with a myGov account linked to the ATO now receive a range of communications direct to their myGov inbox, which previously tax practitioners may not have had access to. These communications are now available to agents in the ATO’s CCL. “That means you can now access the same communications your clients view in their myGov inbox.”
To use this feature, the ATO instructs users go to the portal homepage under the “Communication” heading, and select “myGov communication”. “You will instantly go to the myGov communications we have issued to your clients in the last 24 hours.”
To view myGov and other communications issued to your clients, the ATO says you can continue to use all existing search options available on the CCL.
The ATO says it is progressively transitioning all communications to the CCL, and that eventually access to up to five years of client communications will be available.
Watch the ATO’s new video below to see how easy the CCL is to use.
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